Jain V, Wali OP, Saradhi VR. Information Technology Service Management [ITSM] Research: A Literature Review of Practices, Solutions and Measurement. AJCST [Internet]. 2018 Mar. 2 [cited 2025 Oct. 3];7(1):79-86. Available from: https://www.ajcst.co/index.php/ajcst/article/view/1825